Every company has a set of policies. They are the wall between you and what you want or need, oftentimes, and they are in-place for a reason: they protect the interests of the company. (One might also say that they do this in such a way to maximize value to the customer..)
Recently, I’ve become quite a grump. And I’ve had to, unfortunately, create and implement some personal policies. Most of these have been informal policies for many years. For example:
A retail store may not hold my bag while I shop, unless the store is willing to take responsibility for the contents of my bag.
No store is willing to take that responsibility. Weird.
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